Shipping policy

The Cork Society Shipping Policy

At The Cork Society, we strive to deliver your order as quickly and safely as possible. Please read our Shipping Policy before placing an order.

Order Processing

All orders are processed after payment has been successfully received and verified.

Orders are processed during our normal business hours:

Monday – Friday
08:00 – 17:00 (SAST)

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

The Cork Society delivers throughout South Africa using Aramex Store to Door courier services.

Estimated delivery time:

8–11 business days from the date your order is dispatched.

Please note that delivery times are estimates only and may vary depending on your location and other factors beyond our control.

Business days exclude weekends and South African public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size or weight of your order.

Any applicable shipping charges will be clearly displayed before payment is completed.

Delivery Areas

The Cork Society currently delivers to physical addresses within South Africa.

Unfortunately, we do not deliver to P.O. Boxes.

Customers are responsible for ensuring that the delivery address provided is complete and accurate.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your Aramex tracking number (where available).

You can use this tracking number to monitor the progress of your shipment.

Delivery Delays

While The Cork Society aims to meet the estimated delivery timeframe, delivery dates cannot be guaranteed.

Delays may occur due to factors outside our reasonable control, including but not limited to:

  • Adverse weather conditions
  • High courier volumes
  • Public holidays
  • Strikes or industrial action
  • Load shedding or infrastructure disruptions
  • Incorrect or incomplete delivery information
  • Remote delivery locations
  • Events beyond our reasonable control (force majeure)

The Cork Society is not liable for delays caused by Aramex Store to Door or other circumstances beyond our reasonable control.

Nothing in this policy limits any rights you may have under the Consumer Protection Act, 2008.

Failed Deliveries

If delivery cannot be completed because:

  • The delivery address is incorrect;
  • No recipient is available;
  • The customer cannot be contacted; or
  • Delivery is refused,

Aramex may return the parcel to The Cork Society.

Additional courier charges for re-delivery may be payable by the customer.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged:

  • Contact The Cork Society within 48 hours of the expected delivery date or receipt of the parcel.
  • Include your order number and photographs if the parcel is damaged.

We will investigate the matter with Aramex and keep you informed throughout the process.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

The Cork Society cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery details provided at checkout.

Ownership and Risk

Ownership of the goods passes to you once full payment has been received.

Risk in the goods passes to you upon delivery to the address provided in your order.

Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights you may have under the Consumer Protection Act, 2008, or any other applicable South African law. Where this policy conflicts with applicable legislation, the legislation will prevail.